More than a third of British motorists are happy to pay more to use a trusted garage than to get their car repaired somewhere cheaper, according to the findings of a new study.
Research from the AA found that 37 percent of people would happily pay extra if it meant using a trusted garage, while almost a quarter (23 percent) of those questioned said they would go ‘out of their way’ to visit an accredited garage.
Of the 17,000 motorists surveyed, five percent claimed to have been stung by unscrupulous garages charging them for unnecessary repairs, while a further seven percent said they had been hit with unexpected charges. And despite the fact that almost as many (seven percent) complained of being overcharged by a garage, just 10 percent of drivers say they proactively shop around for better deals.
However, the survey suggests that for some drivers, the problem may stem from a lack of knowledge. One in 10 respondents (nine percent) said they were unsure of how much a service should cost. Olli Astley, director of the AA’s Garage Guide, advised drivers: ‘To avoid unnecessary repairs and being overcharged you should take more care when searching for a garage.
‘It’s worth shopping around and doing your own research when looking for a new garage so you can confirm it offers the services you require at a competitive price. I would also recommend checking reviews online before visiting a garage, as this will allow you to easily assess its reputation.
‘Only consider becoming a regular customer once you’ve had a chance to shop around and have settled on a garage you feel you can trust to take proper care of your car.’